PRIVACY
POLICY.

Who we are

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, purchase our products or courses, subscribe to our communications, or otherwise interact with us.

We process personal data in accordance with applicable Belgian and European data protection legislation, including the General Data Protection Regulation (“GDPR”).

For the purposes of the GDPR, the data controller is:

Information we collect

Depending on how you interact with us, we may collect personal information including:

• Your first and last name
• Email address
• Telephone number
• Billing address
• Business or company information
• VAT number
• Country or approximate location
• Information submitted through forms or questionnaires
• Information contained in communications you send to us
• Products, courses or services you purchase
• Transaction and payment-related information
• Account information for products requiring a login
• IP address
• Browser and device information
• Website usage and interaction data
• Cookie and advertising identifiers

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How we collect your information

We may collect personal data when you:

• Visit or browse our website
• Subscribe to our email list or newsletter
• Download a free resource
• Register for a training, webinar or course
• Purchase a course, digital product or service
• Create an account
• Complete a contact form
• Contact us by email or social media
• Participate in a questionnaire or survey
• Interact with our emails
• Interact with our advertisements

Certain technical information may also be collected automatically through cookies, pixels and similar technologies, subject to your cookie choices where consent is legally required.

Why we process your data

We may process personal data to:

• Provide products, courses and services you purchased
• Process and administer orders and payments
• Create and manage customer or course accounts
• Provide customer support
• Respond to enquiries
• Deliver requested free resources
• Send transactional communications
• Send marketing communications where permitted
• Improve our website, courses and products
• Understand how visitors interact with our website
• Measure advertising and marketing performance
• Display relevant advertising where permitted
• Prevent fraud and security incidents
• Maintain accounting and business records
• Comply with legal and tax obligations
• Establish, exercise or defend legal claims

Our legal bases for processing

Under the GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on:

Contract

We process information where it is necessary to provide something you purchased or requested from us, such as processing an order or giving you access to a course.

Consent

We may process information where you have specifically agreed to the processing, including certain marketing communications, analytics or advertising technologies.

You may withdraw your consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legal obligation

We may process and retain certain information where required by Belgian or European law, including information required for accounting and taxation.

Legitimate interests

In certain circumstances, we may process information where we have a legitimate business interest and that interest does not override your fundamental rights and freedoms.

Purchases & payments

When you purchase a course, digital product or service from us, we may collect information necessary to complete the transaction, including your name, email address, billing information, business information, VAT information and purchase details.

Payments may be processed through third-party payment providers and checkout platforms.

We generally do not directly receive or store your complete credit or debit card details. Payment information is processed by the relevant payment provider according to its own privacy and security practices.

Transaction records may be retained where necessary to fulfil your purchase and meet our accounting, legal and tax obligations.

Course access & accounts

If you purchase a course or product requiring an account, we or our service providers may process information necessary to create and maintain that account.

This may include your name, email address, login information, course enrolment, purchase history and information about your use or progress within the course platform.

You are responsible for keeping your login credentials secure and confidential.

Email marketing

If you subscribe to our email list, request certain free resources or otherwise consent to receiving marketing communications, we may send emails regarding our content, courses, products, launches, offers or other relevant information.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in our emails.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications, such as purchase confirmations, course access information or important information concerning something you purchased.

Cookies & similar technologies

Our website may use cookies, pixels, tags and similar technologies. Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.

Strictly necessary cookies

These cookies are required for our website or services to function correctly. They may support security, checkout functionality, authentication or privacy preferences.

Analytics cookies

Analytics technologies help us understand how visitors use our website, which pages are visited and how we can improve the experience.

Marketing & advertising cookies

These technologies may help us measure conversions, understand advertising performance, create advertising audiences and show advertisements that may be more relevant to visitors.

Where required by applicable law, analytics, advertising and other non-essential tracking technologies will only be activated after you have provided the necessary consent.

You can accept or reject non-essential cookies through the cookie consent controls provided on our website and may change or withdraw your consent where available.

Analytics & advertising

We may use third-party analytics and advertising technologies, including services such as Google Analytics and Meta technologies, including the Meta Pixel.

These technologies may process information including:

• IP address
• Browser and device information
• Pages viewed
• Actions taken on our website
• Referring website
• Approximate location
• Purchases or conversions
• Cookie or advertising identifiers
• Interactions with our website or advertisements

We may use this information to understand website performance, improve our products and marketing, measure advertising results and, where permitted, create or reach relevant audiences.

Meta advertising

Where you have provided the required consent, Meta technologies may receive information about your interactions with our website, including pages viewed, actions taken and purchases.

This may be used to measure advertising performance, optimise campaigns, create advertising audiences and create similar or lookalike audiences.

Google Analytics

We may use Google Analytics or similar services to understand how visitors use our website and improve our website, content and customer experience.

Where consent is legally required, these technologies will only operate after you have provided the necessary consent.

Third-party service providers

We use third-party service providers to operate our business. Depending on the services you use, these may include providers involved in:

• Website hosting
• Website design and functionality
• Course hosting
• Checkout and payment processing
• Email marketing
• Customer support
• Analytics
• Advertising
• Accounting
• Cloud storage
• Security
• Automation and business administration

These providers may process personal data on our behalf or, in certain circumstances, act as independent data controllers.

We only share personal data where reasonably necessary for the relevant service or where otherwise permitted or required by law.

International data transfers

Some service providers we use may operate or store information outside Belgium or the European Economic Area (“EEA”), including in the United States.

Where personal data is transferred outside the EEA, we take reasonable steps to ensure appropriate safeguards required under applicable data protection law are in place.

Depending on the provider and destination, these safeguards may include an adequacy decision by the European Commission, the EU Standard Contractual Clauses or another legally recognised transfer mechanism.

How long we keep your information

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and contractual requirements.

Retention periods vary depending on the type of information and why we hold it. Purchase and invoice information, for example, may need to be retained for the period required under applicable accounting and tax legislation.

When personal data is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal retention requirements.

How we protect your information

We take reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or access.

These measures may include secure website connections, access controls, reputable third-party providers and appropriate security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's privacy

Our website, courses and services are primarily intended for adults and are not intentionally directed toward children.

We do not knowingly collect personal data from children where parental or guardian consent would legally be required.

If you believe a child has provided personal information in circumstances where this was not permitted, please contact us at hi@storyremote.com.

Third-party websites

Our website may contain links to websites, applications or services operated by third parties.

When you follow a third-party link, you leave our website and the privacy practices of that third party will apply.

We are not responsible for the privacy policies, security or data-processing practices of third-party websites or services. We recommend reviewing their privacy information before providing personal data.

Changes & contact

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, service providers or legal requirements.

The latest version will be published on this page together with the date on which it was last updated. Where required by law, we will provide additional notice regarding material changes.

If you have questions about this Privacy Policy, how your personal data is processed, or if you wish to exercise any of your data protection rights, please contact us.